Call Centre Intern

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CALL CENTRE INTERNSHIPS X 4
12112021CCI
LOCATION: Centurion
CLOSING DATE & TIME: 11/23/2021 11:55 PM

Purpose of the Internship: The Organization is committed to youth skills development by providing unemployed graduates with an opportunity to gain work experience. Applications are invited for an internship from unemployed graduates between the age of 18 and 35. The internship program will run for a period of eighteen (18) months.

Work based exposure may include the following:

Various sections of the Call Centre department such as:

Quality assurance
Inbound / Outbound
Administration

Work based exposure may include the following

Attending to Call Centre inbound and outbound calls when requested to assist
Assisting with collating stats for quarterly reviews and compiling spread sheets
Going through return to work forms and identify trends for correction with employee concerned via their supervisor / manager
Updating and collating Call Centre attendance registers daily and compiling monthly attendance registers
Assisting with daily workforce planning and scheduling with Team supervisors
Assisting in compiling weekly QA feedbacks, reports and assesments with QA Lead
Attending QA Calibration sessions with QA team for exposure and training
Attending to reception and switchboard
Attending to customer services email inbox
Updating and maintaining the filing systems on a daily basis, archiving files as appropriate, e.g. disciplinary/grievance records and training records with the department’s PA

Qualifications and Experience
Certified Grade 12/ NQF 5 Call Centre certificate / Business diploma NQF 6 being an added advantage.
Certified copy of your ID
Certified copy of Academic transcript
Your CV and motivational letter

Technical and behavioral competencies required

The successful candidate will be required to display the following competencies in this role:
Written and verbal communication skills
Interpersonal skills
Detail orientation
Desire and potential to learn
Self-motivated
Basic computer skills
Prioritize tasks as needed

Remuneration

The interns will be awarded a monthly stipend.

Closing date: 23 November 2021

NB: Applications can be forwarded to the following mail address: Lebom.recruitment@raf.co

No hand delivered applications will be accepted.

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